Hotel Receptionist

Job Description

Job Title: Hotel Receptionist Location: Clonmel, Co. Tipperary Employment Type: Full-Time / Part-Time Salary: Competitive, based on experience About Us Located in the heart of Clonmel, our hotel prides itself on delivering exceptional guest experiences in a warm and welcoming atmosphere. We are seeking a dedicated and professional Hotel Receptionist to join our front-of-house team and contribute to our commitment to outstanding service. Job Overview As a Hotel Receptionist, you will be the first point of contact for our guests, providing top-tier customer service and ensuring a positive and memorable experience. The ideal candidate will have prior hospitality experience and a proven ability to handle guest inquiries and issues with professionalism and care. Key Responsibilities Greet guests warmly upon arrival and create a welcoming environment Handle check-in and check-out procedures efficiently using hotel booking systems Respond promptly to guest inquiries and resolve complaints professionally Manage room reservations, cancellations, and modifications accurately Liaise with housekeeping and maintenance teams to ensure guest satisfaction Promote hotel services and facilities to enhance the overall guest experience Process cash and card transactions accurately Maintain a clean, tidy, and organized reception area at all times Requirements Previous experience in a hotel or hospitality setting is essential Strong customer service skills with a friendly and professional demeanor Excellent communication and interpersonal abilities Ability to work well under pressure and handle guest issues diplomatically Competency with hotel booking/reservation software (e.g., Opera, HotSoft) is an advantage Flexible availability, including evenings, weekends, and public holidays Proactive, enthusiastic, and a strong team player Benefits Competitive salary package based on experience Staff meals provided during shifts Uniform supplied Training and professional development opportunities Staff discounts on accommodation, food, and beverages

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